Premium Boxed Cigars.
Trusted Authentic Brands.

How do I place an order?
All orders are handled through our official WhatsApp text number:
+62 819-0835-1242
(Messages only — no calls.)

Why does the WhatsApp profile show a personal account?
Because we operate as a lean family business. Your order is handled directly by a co-owner, ensuring fast response, accuracy, and accountability.

Do you have a physical store in Bali?
We are a Bali-based family business serving customers across Indonesia and operating exclusively online. Dewata Cigars is not affiliated with any physical cigar shop with a similar name.

How do I avoid scams?
We only use:
✔ One WhatsApp number
✔ One official bank account
✔ One official email: hello@dewatacigars.com

If anyone contacts you outside these channels claiming to represent Dewata Cigars, please ignore and report it.

We accept two official payment methods:

1. Local Bank Transfer (Preferred)

BCA
Account Number: 7705381151
(Account holder name is shared only after order confirmation.)

This is the only Indonesian bank account we use.
We will never ask you to transfer to any other account.

2. Non-IDR Payments via Wise

We support payments through Wise in multiple currencies.
You may pay using:

• Bank transfer in any currency supported by Wise
• Card payment (2-7% fee applies)

Exchange rates follow Wise’s real-time conversion rate.
Wise account details are provided only by our admin upon request.

How long does delivery take?
Bali: FREE delivery within 5 business days after payment.
If we fail to meet this, you get 10% off your next order.

Outside Bali: Shipping available case-by-case; additional fees may apply.

Why doesn’t tracking appear immediately?
We receive daily bulk shipments from our off-island warehouse.
All orders are then sorted per customer & checked for box integrity.
Tracking numbers are issued after sorting is completed.

This ensures:
✔ Proper handling
✔ No mix-ups
✔ Undamaged packaging
✔ Accurate shipping labels

Are your cigars authentic?
Absolutely. All products are sourced from verified global suppliers and delivered in their original factory packaging. We do not sell loose or repackaged cigars. Many products also include official authenticity seals or NFC verification from the brand.

Are your cigars packaged in wooden boxes?
Not always. Packaging depends on the brand and official factory release.
Some cigars come in wooden boxes, while others are packaged in high-quality sealed paperboard or presentation boxes from the manufacturer. All packaging is original and factory-issued.

Do you open cigar boxes?
We keep all retail cigar boxes sealed and intact.
In some cases, we may open the larger outer shipping carton (master box) to inspect and ensure the smaller retail boxes inside are in perfect condition. The individual retail boxes themselves remain sealed.

Do you sell singles?
No. We only sell sealed full boxes as they come from the supplier.

How often is stock updated?
Stock and prices are updated monthly, but can change at any time.
Always confirm with our admin before sending payment.

We operate as a lean, online-first business without the overhead of a physical retail store or marketplace platform fees.

Many large marketplaces such as Tokopedia and Shopee charge sellers significant commissions, often ranging from around 8% to 12% or more per transaction. On high-value items, this can amount to millions of rupiah per order.

By selling directly and keeping operations streamlined, we are able to offer more competitive pricing and better value through bulk options.

Refunds are only offered in the following situations:

• Stock becomes unavailable after payment (immediate full refund)
• Cigar damage is proven through a full, uncut unboxing video (standard industry practice)

If a refund for cigar damage is approved, a return of the item may be required. In such cases, return shipping costs may apply, reviewed case by case.

Please note: Cosmetic packaging damage (outer box dents, tears, or imperfections) is not eligible for refund as long as the cigars themselves remain intact.

Do you offer discounts?
Yes — we run regular promotions, which may include:

• Percentage discounts for large orders
• Seasonal or holiday deals
• Limited-time offers

Can promotions be combined?
No. Only one promotion can be applied per order.

Where can I see promotions?
Promotions are announced on our website, social channels, and occasionally through WhatsApp broadcast messages.

How does the referral program work?
Existing customers can refer friends to receive store credit.

What do we both receive?
The referee receives a discount on their first order.
The referrer receives store credit equal to 5% of the referee’s first purchase, capped at IDR 1,000,000.

Example:
If your friend’s first purchase is IDR 20,000,000,
they receive IDR 1,000,000 off that order,
and you receive IDR 1,000,000 store credit.

If your friend’s first purchase is IDR 50,000,000,
they receive IDR 5,000,000 off that order (10% bulk discount applied),
and you receive IDR 1,000,000 store credit (capped).

When is the reward applied?
Only after the referee completes their first paid order.

How many times can I earn referral rewards?
There is no limit to how many friends you can refer. However, each referred customer is eligible only on their first purchase.

How do I refer someone?
Simply tell them to mention your full name when chatting with our WhatsApp admin.

For faster verification, we may also ask the referee to share your WhatsApp contact from their phone so we can match it with our records.